Authentication Solutions - By Industry

Pharmeceutical

Challenge

Most global and major pharmaceutical companies use Lotus Notes, and for many of them it is the most important application in their organization.  However, password issues among pharmaceutical companies vary and cover the spectrum from achieving reduced sign-on to recovery of the Notes ID password to integration with third-party systems.  Nevertheless, customers in this industry agree on their password-related needs — simplifying access to critical applications and reducing Help Desk calls to recover forgotten passwords and perform password changes.

Solution

PistolStar’s Password Power and PortalGuard provide single sign-on using Microsoft Active Directory and the added security of the Kerberos authentication protocol, allowing end-users to use one password one time to access numerous enterprise applications, directories and servers, such as Lotus Domino and Notes, IBM WebSphere and System i, SAP and Oracle. 

Password Power and PortalGuard also enable access via a Web browser, giving roaming end-users easy access to the applications they need and further simplifying access for all.  End-users benefit from having fast and convenient logons, which free up time, allow them to be more efficient and, ultimately, boost productivity.

Both products also enable end-users to perform self-service password reset/recovery, permitting them to change only one password in one location.  Password Power also effectively eliminates the headache of manually recovering an end-user’s lost or forgotten Notes ID password by allowing a reset of the Active Directory password to restore access to Lotus Notes.    

Since end-users only need to remember one password to access all their applications, the incidence of forgotten passwords and the amount of calls received by the Help Desk is sharply reduced.  Empowering end-users to do their own password resets contributes to the reduction in Help Desk calls and further frees up time for the IT staff.

Password Power and PortalGuard also integrate and work well with third-party party systems such as a company’s identity management or other password management system.